*Required fields are marked with an asterisk.

FAQ


What is the process of obtaining a patient portal account?
First, ALL patients must obtain a Personal Identification Number (PIN) to protect their identity.
Please contact your Doctor’s office to request one. A notification will be sent to your email on file. Follow the link to the Registration process. This will allow you to create your login and password. Once that is done, follow the steps in the “PIN generator” secure message to verify your identity.

**If you have already registered for a patient portal account, but did not request a PIN, you must contact your Doctor’s office. Your PIN is needed only once to setup your Portal Account.

My password is not working. How can I reset my password?
Underneath the login field, select “I forgot my password” and answer the two security questions you submitted during your registration. If you don’t remember, please contact us.

Where do I get a PIN?
A PIN is a unique Personal Identification Number given to patients by your doctor’s office and it is necessary to setup your portal account. Once verified, the PIN is no longer needed.

I am gettingAccount not verified. This page is not accessible...” message.
This message means you did not verify your identity. Contact your Doctor’s office to request a PIN. A notification email will be sent to your email on file. Follow the link in the email and follow the instructions in the PIN Generator secure message to verify your identity.


If you are still experiencing issues or you have a
question we have not addressed, please contact us at (212) 614 - 0039, option 2.